Singapore Airlines apologizes to injured Australian passengers after being pointed out for failing t

An Australian passenger on board flight SQ321 criticized Singapore Airlines for not providing him with the information he needed in time after the accident. Singapore Airlines apologized to the passenger on Thursday (23rd).

Keith Davis and his wife from Australia boarded flight SQ321. He said Singapore Airlines failed to provide him with information after the accident, including whether he could file an insurance claim and whether medical evacuation arrangements could be made for his wife, who is currently in the intensive care unit.

Speaking to the media in a wheelchair at the hospital, Davis said: "Singapore has not provided any information, not a word."

"I need to know, do I need to use my insurance? I don't know, I'm totally confused. My wife is in the ICU, she's in the ICU, she needs a medevac."

In response to inquiries from MediaCorp's English news network CNA, Singapore Airlines said it apologized to Davis and his wife and would provide them with the support and assistance they need during this difficult time.

Singapore Airlines also said that a volunteer who has received relevant training has contacted them as a customer service representative to inform them of the latest situation and provide assistance.

Singapore Airlines also added that it has arranged for Davis' family and relatives to travel to Bangkok.