Betting on AI，Udesk fully enters the global customer service market

The global demand for efficient and personalized customer service experiences is soaring. In response, companies are shifting towards AI driven solutions to enhance their customer support capabilities. Udesk has become a leader in this field, utilizing the power of artificial intelligence to completely change the way companies interact with customers.

Udesk is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.  Udesk's mission is to serve your great business and help you establish excellent customer service, assisting over 70 Fortune 500 companies in serving global customers.

1、Udesk Product Portfolio

Omnichannel

Udesk seamlessly integrates into your customers' world, connecting through various channels such as social media, email, live chat, call, SMS, and third-party platforms. Additionally, you can easily add messaging to your website or mobile app, as well as popular social channels like WhatsApp, Line, Twitter, and Facebook, providing a convenient and diversified communication platform for your customers. No matter which channel your customers use to interact, Udesk ensures timely responses and personalized support, enhancing customer satisfaction and overall user experience.

Call center

Smart software for better customer support. With AI capabilities and seamless integration, it reduces wait times and improves satisfaction. Customizable workflows and training ensure a smooth transition. Transform your support operations with Udesk Call Center.

AI chatbot

Enhanced by advanced AI language models, the Udesk AI Chatbot ensures prompt issue resolution, streamlined team support, and unparalleled customer satisfaction. It leverages your support materials to deliver secure, precise, and natural responses. Streamline operations with our intuitive visual automation builder that requires no coding. Empower both customers and team members with customized workflows created through bots, triggers, conditions, and rules. Embrace the transformative capabilities of Udesk AI Chatbot for instant solutions and enhanced team efficiency.

Voice chatbot

Voice Chatbot integrates customer-agent interactions across channels, improving customer satisfaction and empowering employees. Genesys Cloud components enable a seamless customer experience with voice, digital, AI, analytics, and workforce management. Open APIs add flexibility.

Ticketing 

Voice Chatbot integrates customer-agent interactions across channels, improving customer satisfaction and empowering employees. Genesys Cloud components enable a seamless customer experience with voice, digital, AI, analytics, and workforce management. Open APIs add flexibility.

Video chat

Integrate video chat with live chat, chatbots, and cobrowsing to effectively engage customers anytime, anywhere.Video chat provide real-time assistance across websites and mobile apps using video and voice chat for swift and responsive customer support.

In addition to the above products, Udesk also includes insight data analysis tools, VOC products, etc., which officially make up Udesk launched AI customer service soulution, dedicated to solving enterprises' customer service challenges.

2、Udesk AI capabilities

All Udesk products have been connected to the self-developed large model, from the understanding ability, communication ability, analysis ability and other aspects of better service upgrade.

3、Udesk Advantage

Complete Solution

Udesk provides a variety of solutions in customer service scenarios, such as service, marketing, consulting, statistical analysis, and intelligence

Richer Communication Resources

Udesk has phone-line resources around the world, so we can match you with the best solution, no matter what region your business is in

Powerful AI Capabilities

LLM improves the efficiency of robot service, No matter it is online dialog, or voice communication, the robot can quickly solve the user's problem

Brilliant Customer Experience

We provide comprehensive consulting and product upgrade planning for your business needs and application scenarios

Comprehensive Docking Channels

Unify mainstream social media into your customer service workbench to quickly handle user messages from different channels

Choosing Udesk as your customer service partner means tapping into a wealth of expertise and cutting-edge technologies. Their AI-driven solutions enable businesses to stay ahead in the dynamic world of customer service. Udesk’s global presence and localization capabilities ensure smooth implementation and seamless integration with existing systems. By choosing Udesk, businesses can unlock AI capabilities and drive towards customer service excellence in the global market.